Help Center

River's Edge ships predominantly using the U.S. Postal Service's 1st Class and Priority Mail; and Priority International.

"Free Shipping" when available, only applies to products shipped within the United States.

Shipping on equipment and other "hard" inventory is shipped using the most economical method available with insurance coverage provided by the client unless posted otherwise. Due to agreements with my Equipment and other "hard" inventory suppliers, this line is only available within the United States.

River's Edge Fiber Arts does travel throughout the United States, orders will ship within 7 business days to accommodate for attending shows. Every effort is made to ship within 3 business days.

If you wish to have your purchase sent as a gift and/or to a different address, I am more than happy to write a note of what you would like the card to say, along with a packing slip (no details of the transaction). I forward a picture of the items pre-package and post-package to you, so you know what your recipient will be receiving.

I strive to use the lightest and least environmental impact products for packaging. The majority of the packaging materials has a percentage of post consumer waste as part of their make-up, and can be recycled.

If further questions regarding shipping, please go to the "Contact Us" page to send me your questions/comments. Thank you.

River's Edge takes your privacy seriously.

River’s Edge Fiber Arts does not share any customer information whether collected through e-newsletter sign-ups or by transactions conducted in person, online or by phone. I have taken it one step further during face-to-face events; credit card transactions are only conducted through a direct secure line. River's Edge would rather have all devices (inconveniently) charging due to power draws by using this secure process then compromise anyone’s information. River’s Edge Fiber Arts never connects into provided Wi-Fi whether password protected or not. You can feel secure with Carol's 25+ years of training and working IT that has taught her to always error on over-protecting your information.

Orders processed on the website are protected by the highest SSL certificate (Secure Socket Layer) available on the market. All necessary steps are taken to insure card security and PCI compliance monthly with my online shop software provider “Shopify”.

I take your trust in this security seriously and appreciate your patronage.

Please go to the "Contact" page if you need assistance or to report problems.

River's Edge Fiber Arts is a closed working studio located in the greater Lansing, Michigan area.

Products may be found here at the online store, or in person at several fiber related events listed on the "Events" page on this website.

Thank you for your interest.